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Services
Traditional Litter Boxes
This service deep cleans and sanitizes litter equipment. It does NOT include fresh litter or scooping. These services are offered separately.
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Service begins with a Meet & Greet
where you will receive your new litter equipment, labeled with your unique customer code. This is also when you show us where, outside, your dirty equipment will be placed on your day of service.
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The night before your day of service, we will text you a reminder to prepare your litter box & scooper for pick up.
Before 9 am on your scheduled service day, you will swap your dirty litter box & scooper with the new box & scooper received during the Meet & Greet. The dirty box & scooper are then secured in the provided bag and placed in your chosen outdoor location.
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At some point during the day, your Litter Mate will come by and pick up the bagged dirty box & scooper and leave a fresh, bagged, sanitized set in their place. You will promptly be sent a text notifying you that your clean box and scooper have been delivered.
You will then use the clean equipment you received to swap out the dirty set on your next scheduled service day. The clean bags they were delivered in will be used to package up the dirty box & scooper for the next swap.
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Please note that
on swap day,
you can leave the
dirty litter in the box
you are putting out,
and Litter Mates
will also become your
personal pet waste
removal company for
​If you would like help maintaining your traditional litter box, we can customize your service to include scheduled in-home visits, one day a week, for an additional fee. During that visit, we will scoop your box (take the waste with us when we leave), top of the litter with the litter you have provided, and sweep the area around the box to remove any litter tracked or thrown outside. Litter mats, if present, will be emptied and wiped of any visible dirt.
Litter service is in the works.
We hope to soon be buying litter in bulk and portioning it off into manageable (5lb or 10lb), refillable containers. Check back for details.
The boxes & scoopers
will be labeled with your
customer code to ensure
you ALWAYS get back
your own boxes & scoopers
on your day of service.
Self-Cleaning Litter Boxes
Self-cleaning litter boxes DO eliminate the need
to scoop (and we LOVE them for that), BUT . . . they
still need to be regularly dismantled and cleaned.
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​Servicing self-cleaning or automatic litter boxes employs a swapping system similar to that used
for traditional boxes. For example, if you have signed up for monthly cleaning of your
**Litter-Robot 3, we will dedicate a Litter-Robot 3 of the same color to your account and label it with your unique customer code. FYI, our units are only purchased from the original manufacturer and never from third party apps such as OfferUp, Facebook Marketplace, or Ebay.
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At your service appointment, Litter Mates will come to your home in our branded service van, bringing along the unit assigned to your account. We begin with confirming your robot is fully functional and in good physical condition. Once confirmed, your dirty Robot will then be relocated to our service van and prepared for transportation to our facility. The area where it was located in your home will be swept and readied for the clean Robot which will now be brought in, installed and tested for functionality. If you requested that we save and re-use your filtered litter, we will add it to the clean globe. If desired, you can now connect the Robot to your Whisker app as a second unit and personalize the settings. That completes the on-site portion of the service.
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The next stage takes place at our facility where the dirty Robot will be vacuumed, washed, deep-cleaned, and detailed using the fragrance-free, bio-enzymatic wipes & spray developed specifically for Litter-Robots. We will focus on cleaning areas that trap dirty litter and use specialized tools to clean waste from seams and corners not visible to the naked eye. We will carefully clean all areas where electronics are housed, ensuring that they remain dry in the process. Any minor maintenance issues found along the way (peeling seal strips, unsecured liner weights, unseated liners, and/or missing screws) will be addressed at no additional cost. The final step is to sanitize the inside of the globe with our veterinarian-endorsed sanitizer, REScue. The Robot will be outfitted with an OEM charcoal filter and waste drawer liner prior to the next service appointment, where the freshly cleaned Robot will be used for the next swap.
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**Litter Mates is NOT affiliated or endorsed by any product we supply. Additionally, our services are exclusive to Litter Mates and only offered through our company.
The unit we provide will be
discreetly labeled with
your customer code to
ensure you ALWAYS get
back the same equipment
on your day of service.